How to Enable Camera Permissions for HomeCapture
If you did not grant permission for HomeCapture to use your device's camera when prompted, you will see the following error: Camera Disabled - HomeCapture needs access to your phone’s camera so we can take pictures of the products in this home. If you’d like to use this feature, please go to your phone’s settings, select HomeCapture, and then enable the camera option.
Take the steps below to allow HomeCapture to use your mobile device's camera.
For iOS Devices:
- Tap on the Settings icon on your home screen
- In the Settings menu, scroll down and select Privacy
- Within the Privacy menu, find and tap on Camera
- You will see a list of apps that have requested access to your camera. Toggle the switch next to the app’s name to the green on position to grant camera access
For Android Devices:
- Pull down the notification shade from the top of the screen and tap the gear icon or find Settings in the app drawer
- Tap on Apps & Notifications: This may be named slightly differently depending on your Android version
- Find the app you want to enable camera access for and tap on it
- Inside the app’s info, select Permissions
- Tap on Camera and then choose Allow to give the app permission to use the camera
Have more questions about how to use HomeCapture? We're here to help! Reach us at [email protected] or 1-800-274-2632, ext 2.